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1.
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Q
What
original can I send you? |
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A Except for copyright
material (without the artist's consent), we will work with most photographs,
crests or artwork. Some photo-to-chart services don't recommend doing
people in full colour, don't do groups, do only close-ups of faces or have
other limitations. We don't inhibit your creativity - as long as
we can see the images and you can describe what you want, we will make
the best chart possible.
 If
in doubt, send in your original(s) for a free evaluation (or attach the
images to an e-mail, if you have that ability). We will get back to you
with a confirmed price and editing suggestions. |
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2.
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Q
What if the image is subject to copyright? |
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A Don't give up! Before we can reproduce
the image into a cross stitch chart, we must have written permission from the artist, photographer
or copyright holder. Contact them and you may be surprised how willing they are,
especially when you emphasize it is for a one-time use only.
Customers have had success with artists,
photographers (newspaper and even National Geographic), estate managers and others. It's worth a try! |
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3.
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Q
What size photograph do you need? |
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A Standard size photographs (3.5”x 5” or 4”x 6”)
work just great. We have been successful with much smaller, if very clear. Please do not get an enlargement
made from your printed photo - it just costs money and may actually reduce the clarity. |
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4.
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Q
I
don't want to mail my photo, what do I do? |
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A For fear of loss
or damage, you may not want to mail a prized, one-of-a-kind photo. You can either:
Scan the photo and send us an email with the image attached (in jpeg format, minimum 150 dpi please)
or
Take it to a photo-processing store where, for few dollars, they will make
a photographic copy (not a photocopy). |
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5.
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Q
How long does it take? |
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A Your chart will be in the mail to you
within 2 to 4 weeks from the date we receive your complete order. |
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6.
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Q What
do you send me? |
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A Your Stitching
Studio kit includes:
A clear, easy-to-read pattern with black & white symbols (lighter symbols
for lighter colours, darker symbols for darker colours - see Susanna Chart).
Printed on 11” x 17” paper, usually 2 to 4
pages, with shaded overlaps, page numbers and arrows to indicate the center
of your chart.
A key identifying the DMC thread colour for each symbol. Specifies full stitches only - no 3/4
stitches or backstitches required.
Shopping list of floss listed in numerical order with number of skeins
required.
A table showing finished size based on fabric count and some basic instructions.
An image showing how the completed stitching will look.
'Diary Card' to attach to the back. Tell the story about your stitching
to generations to come.
Your original photo All in a protective portfolio.
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7.
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Q What
size will my chart be? |
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A Chart size, measured
in stitches, will vary with complexity of the image. Because of our
colour correction process, we do not need extremely large charts.
Most are between 150 to 250 stitches across the larger dimension.
Single faces typically vary from 120 x 150 up to 150 x 200. |
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8.
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Q What
brand of floss can I use? |
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A We recommend DMC
floss for reliability and large selection of colours. If you convert,
small colour imperfections may occur. |
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9.
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Q How
many colours will be in the pattern? |
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A Because of our
accurate colour correction, you won't have 100 or more floss colours to
buy and stitch into your work (you know it's a chore to keep changing colours
!)
Our average number of colours
(for a Full Colour stitching) is:
Pets 20 to 40,
average 30
Scenery 30 to 60,
average 40
People 35 to 70, average
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For a Black & White or Sepia stitching we use
up to 16 colours.
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10.
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Q What
are "Warm Sepia" and "Cool Sepia"? |
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A Sepia colours are
the shades of brown like you might see in an old photograph.
The Warm Sepia produces a reddish-brown stitching (using DMC colours 433,
434, etc.). Others will refer to this simply as "sepia" so use this if
you want to match a stitching you did in the past.
The Cool Sepia is a new introduction by The Stitching Studio. It gives
shades of beige-brown, in between black and white and warm sepia (using
DMC colours 838, 839, etc. with several blends). It more accurately reproduces
the tones of that old-time photo. |
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11.
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Q What
fabric do I use? |
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A The choice
of count, type and colour of fabric is left up to you (and your stitching
store). In your kit we tell you the finished size. Our picture of your
finished work often shows a background colour (as a suggestion only). Why
not pick up your floss colours and lay them out on various fabrics to see
what you like best? |
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12.
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Q What
shape will my finished work be? |
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A We can make the
work in a rectangle, square, oval or circle. You can choose or let
our artist decide what looks the best. |
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13.
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Q Why
do your charts cost more to produce? |
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A Because our superior
process requires hours of our artist’s time.
Time to perform our
exclusive image editing and colour selection process. No computer
will ever equal our artist’s eye. For a true work of art, deserving
of the time and money you spend on stitching and framing, our premium service
is worth the extra. We often even re-do photos for people who did
not finish a chart they purchased elsewhere. |
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14.
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Q Everyone
says they’re the best, how do I choose? |
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A Take a look at
the competition. Please!
Take a close look at the images they show. Look at the colours that
show up, especially in skin - do you see green, blue or mauve where it
shouldn’t be?
Look for what they don’t show. If you don’t see faces or sample charts,
could there be a reason?
Carefully read and compare what they say about number of colours, the chart sizes,
the services they offer and their restrictions or limitations.
Then, to make your choice, consider the following:
Overall cost, including
the chart, fabric, floss, framing, etc.
The quality you want
in your finished work (should it look good up close?)
Your time and enjoyment
in stitching (will it be fun or a chore to stitch?) |
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15.
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Q What
if I am not satisfied? |
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A We offer a 90 day
satisfaction guarantee. If, for any reason, you are unhappy with
the quality of your chart, just let us know. We will adjust it to
your specifications and send you a new chart at no extra cost. |
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16.
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Q What
if I lose or spill coffee on my chart? |
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A We keep a copy
of your chart for at least one year. (It will not be sold nor used for any
purpose without your permission). For $10.00 (to cover re-printing
and mail), we will send you another. But why not save this worry
by making a photocopy of the chart first? - you can even enlarge
or reduce the size. |
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17.
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Q What
if I have more questions? |
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A You are more than
welcome to use our Contact Us form to send us an e-mail.
We would love to hear from you.
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